Terms & Conditions

1.1 About Us

Company: Wepremium SARL
Registered office address: Av Annasr Hay Foum Oulik Mdiq
RC: 37557 Tetouan
Patente: 52004785
IF: 66272416
ICE: 003370151900027
Email: contact@wepremium.com
Website: wepremium.com

1.2 Definitions of key terms

"Website" refers to wepremium.com and any associated web properties operated by Wepremium.

"Services" means any web design, development, UX/UI design, website maintenance, or related digital services provided by Wepremium.

"User" means any individual who accesses or uses our website.

"Client" means any individual or business entity that purchases or uses our services.

"Content" means any material, including but not limited to text, images, graphics, logos, and code that is created, provided, or managed as part of our services.

"Personal Data" means any information relating to an identified or identifiable natural person.

"Third-Party Services" means any external services, tools, or platforms that may be integrated into or used alongside our services.

"Account" means any user account created on our website or client portal.

1.3 Acceptance of terms

By accessing and using our website (wepremium.com), you acknowledge that you have read, understood, and agree to be bound by these terms. These terms apply to all website visitors, users, and clients.

You must be at least 18 years old to use our services. If you are using our website or services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or website notification. Your continued use of our website or services following such modifications constitutes your acceptance of the updated terms.

2.1 Website Design & Development Services

We provide professional website design and development services tailored to your unique business needs. Each website is custom-designed to reflect your brand and business objectives while ensuring optimal performance across all devices. Our websites are built with essential features including responsive design, search engine optimization fundamentals (SEO), and SSL security certification as standard.

Whether you need a static business website or a full-featured e-commerce solution, we create custom packages based on your specific requirements. Our pricing is transparent and based on project scope, desired features, and long-term maintenance needs. During our initial consultation, we'll discuss your requirements in detail and provide a comprehensive quote tailored to your business goals.

2.2 Website Maintenance Services

We understand that a website requires ongoing care to remain secure, up-to-date, and performing at its best. Our maintenance services provide comprehensive website care, including regular monitoring, security updates, performance optimization, and technical support. We offer different maintenance packages to suit various business needs, from basic security monitoring to complete website management with priority support. All maintenance plans include hosting, domain management, and regular backups to ensure your website remains a reliable business asset.

2.3 UX/UI Design Services

Our UX/UI design services focus on creating engaging digital experiences that drive results. Whether as part of a website project or as a standalone service, we develop comprehensive design solutions that enhance user experience and support your business objectives. Using industry-leading tools, we create detailed wireframes, interactive prototypes, and complete design systems that ensure consistency across your digital presence. Each design project is approached with careful consideration of user behavior, brand guidelines, and conversion optimization.

2.4 Service Limitations

To maintain our professional standards and comply with legal requirements, we have established clear boundaries regarding the types of websites we create. We do not develop websites for adult content, gambling operations, illegal products or services, cryptocurrency projects, pyramid schemes, counterfeit products, or digital services that conflict with Islamic law. Additionally, clients must ensure their website usage complies with our acceptable use policy and does not negatively impact our hosting infrastructure or other clients' services.

2.5 Quality Assurance

Our commitment to quality is backed by concrete guarantees. We provide a 99.9% uptime guarantee for hosted websites and stand behind our work with a satisfaction guarantee - if we can't design something you like, you get your money back. Our quality assurance process includes comprehensive testing across devices and browsers, security verification, and performance optimization. We maintain regular security audits and updates to ensure your website remains secure and performs optimally. Our team is available to respond to technical issues promptly, with response times varying based on issue severity and maintenance plan level.

3.1 Content Requirements

As a client, you are responsible for providing website content in appropriate digital formats. Website text should be provided in editable formats such as Word documents or Google Docs, while images should be high-quality and suitable for web use. We may recommend professional copywriting or photography services if needed, available at additional cost. Timely content provision is essential for maintaining project schedules and achieving the best possible results for your website.

3.2 Client Requirements

The success of your website project depends on clear and timely communication. We ask that you provide prompt feedback on design concepts and development milestones to maintain project momentum. Please designate a primary point of contact who has the authority to make project decisions. While we understand that delays sometimes occur, extended periods without communication may affect project timelines and could result in additional costs.

3.3 Content Rights & Ownership

You must ensure you have proper rights and licenses for all content you provide, including images, text, logos, and fonts. By providing content to us, you confirm that you have the necessary rights to use this content and agree to protect us against any third-party claims regarding content ownership. While we create custom content for your website, you are responsible for the accuracy and legality of all information provided.

3.4 Website Usage

Upon website completion, you agree to use the website in compliance with applicable laws and our acceptable use policies. This includes maintaining the security of any login credentials provided and ensuring website content remains appropriate and legal. You are responsible for maintaining any third-party services or subscriptions required for your website's functionality beyond our initial setup.

3.5 Acceptance & Approval

Your timely review and approval of design concepts, development milestones, and final deliverables are crucial for project success. We will provide reasonable opportunities for review and revision within the agreed project scope. Upon project completion, you will be asked to verify that all deliverables meet the agreed requirements before the website goes live.

4.1 Payment Methods

We strive to make payments convenient and secure for our clients. We accept multiple payment methods including bank transfers, checks, and cash payments. For international clients, we facilitate secure international wire transfers. All transactions are processed through trusted financial institutions to ensure payment security. Specific payment details and instructions will be provided with your invoice.

4.2 Project Payments

Our payment structure is designed to maintain project momentum while protecting both parties. Project payments are typically divided into installments, with an initial deposit required to commence work. The remaining payments are structured around key project milestones. Specific payment schedules will be outlined in your service agreement. For maintenance services, payments are due according to your selected billing cycle before service delivery.

4.3 Currency & Pricing

All prices are quoted in Moroccan Dirham (MAD) for local clients. For international clients, we can provide quotes in Euros (EUR) or US Dollars (USD), with exchange rates fixed at the time of quotation. Pricing is determined based on project requirements and scope of services. We provide clear, detailed quotes before beginning any work to ensure transparency and avoid unexpected costs.

4.4 Late Payments

Timely payment is essential for maintaining uninterrupted service. A grace period is provided for all invoices, after which services may be suspended until payment is received. We encourage clients to communicate any payment concerns promptly so we can work together to find suitable solutions. Late payment fees may apply to overdue accounts, and suspended services may incur reconnection fees upon reinstatement.

4.5 Refunds

Given the custom nature of our services, our refund policy is structured to be fair while acknowledging the resources invested in each project. We offer a satisfaction guarantee for design work - if we cannot create a design that meets your requirements, you're eligible for a refund. However, once development work begins or hosting services are activated, refunds are limited to specific circumstances outlined in your service agreement. We handle all refund requests fairly and process approved refunds promptly.

5.1 Project Planning

Your project begins with a thorough discovery phase where we understand your business goals and requirements. Every website project is unique, and timelines vary based on project complexity, ranging from basic business websites to advanced e-commerce solutions. During our initial consultation, we'll establish a clear project roadmap and timeline tailored to your needs. We'll provide regular updates throughout the process to ensure you're informed of progress and next steps.

5.2 Design & Feedback

Our design process focuses on creating a website that reflects your brand and engages your target audience. We present initial designs in a user-friendly format that allows you to visualize the final product. You'll have the opportunity to review and provide feedback on the designs. We work collaboratively to refine the design until it meets your vision while maintaining best practices for user experience and conversion optimization.

5.3 Development & Testing

Once designs are approved, we move into development, transforming the approved designs into a fully functional website. Our development process includes rigorous testing across different devices and browsers to ensure optimal performance. We maintain a staging environment where you can review progress and test functionality before the website goes live. This phase includes security implementation, performance optimization, and content integration..

5.4 Website Launch

The launch process is carefully managed to ensure a smooth transition to your live website. Before launch, we perform comprehensive checks covering functionality, security, and performance. We provide you with a pre-launch checklist to ensure all elements meet your expectations. Launch timing is coordinated to minimize any potential disruption to your business operations.

5.5 Post-Launch Support

Following your website launch, we provide support to ensure everything runs smoothly. Our maintenance services ensure your website remains secure, up-to-date, and performing optimally. For clients with maintenance plans, we provide ongoing support and regular updates based on your selected service level. We're committed to the long-term success of your website and are available to assist with future updates or improvements.

6.1 Website Content Ownership

Upon completion of final payment, you receive ownership rights to your website's design and content created specifically for your project. This includes custom graphics, written content, and the website's visual design. You maintain ownership of all content you provide, including your business name, logo, trademarks, and any text or images supplied by you. We respect your intellectual property rights and ensure proper transfer of ownership upon project completion.

6.2 Development Rights

While you own your specific website implementation, we retain intellectual property rights to our development frameworks, code libraries, and design systems. This allows us to continue developing efficient solutions for other clients while protecting your unique implementation. You receive a perpetual license to use these components as part of your website. Our development practices ensure your website remains unique while benefiting from our proven technical foundation.

6.3 Portfolio Rights

Unless explicitly agreed otherwise in writing, we reserve the right to showcase your completed website in our portfolio and marketing materials. This includes using screenshots, project descriptions, and referring to your business as a client. We respect your brand guidelines when showcasing your project and can adapt or remove portfolio content upon request. This helps us demonstrate our expertise while respecting your brand identity.

6.4 Third-Party Elements

Your website may incorporate third-party elements such as fonts, plugins, or tools. These remain under their respective licenses, and you agree to comply with their terms of use. We provide documentation of all third-party elements and their associated licenses. You are responsible for maintaining any necessary third-party licenses beyond the initial setup period. We ensure transparent communication about any third-party elements and their requirements.

6.5 Content Restrictions

You agree not to modify, distribute, or create derivative works from our proprietary code or systems without written permission. While you have full rights to update and maintain your website content, significant modifications to the core website structure or functionality should be discussed with us to ensure continued quality and security. This protects both your website's integrity and our intellectual property.

7.1 Hosting Services

We provide enterprise-grade hosting services through our trusted infrastructure partners. Each hosting package includes generous resource allocations designed to ensure optimal performance for your business website. Your hosting package is equipped with up to 5GB of Premium NVMe storage space for fast data access, unlimited monthly bandwidth to handle your website traffic without restrictions, and unlimited database capabilities to support your website's dynamic content. We provide up to 50 professional email accounts to support your business communications, backed by robust server resources including 2GB of RAM, a dedicated CPU core, and support for up to 25 simultaneous processes to ensure smooth operation under various load conditions.

7.2 Security Measures

Your website's security is our priority. We implement comprehensive security measures including SSL certificates, malware scanning, and real-time firewall protection. Our security protocols include regular monitoring, automated threat detection, and proactive security updates. We maintain industry-standard security practices to protect your website and your users' data from potential threats.

7.3 Performance & Reliability

We are committed to maintaining optimal website performance and reliability. Our hosting infrastructure is designed to ensure fast loading times and consistent availability. We guarantee 99.9% uptime for all hosted websites, excluding scheduled maintenance periods. Any planned maintenance is communicated in advance and performed during low-traffic periods to minimize impact on your business.

7.4 Backup & Recovery

Our comprehensive backup system protects your website data. We perform regular automated backups and store them securely for quick recovery if needed. This includes daily backups of all website files and databases, with a 30-day retention period. Emergency backup and restoration services are available when needed, ensuring your website data is protected and recoverable.

7.5 Support Services

Our hosting support team is available to address any hosting-related concerns. We provide different levels of support based on your maintenance plan, with priority support available for urgent issues. All technical aspects of hosting are managed by our team, including server maintenance, security updates, and performance optimization. We maintain clear communication channels for reporting and resolving any hosting-related issues.

8.1 Service Termination

You may terminate your services with us by providing 30 days written notice via email to contact@wepremium.com. For ongoing services such as website maintenance or hosting, all requests must be submitted through our client portal. Upon service termination, we will maintain your website's accessibility for 30 days to facilitate a smooth transition. If you have a maintenance subscription, early termination requires fulfillment of the remaining contract term as agreed in your service agreement.

8.2 Account Suspension

We reserve the right to suspend or terminate services if:

- Payment obligations are not met within specified terms
- Services are used in violation of these terms
- Your website poses security risks to our infrastructure
- There is evidence of fraudulent activity
- Your account shows extended periods of inactivity

Before suspension, we will attempt to contact you and provide a reasonable period to resolve any issues. Service reinstatement may require payment of outstanding balances and applicable reconnection fees.

8.3 Effects of Termination

Upon service termination:

- You retain ownership of your content and paid deliverables
- Access to hosting services and related features will cease
- Domain management services will be discontinued
- Maintenance services will end
- Website files will be available for transfer for 30 days

We encourage you to backup your data and arrange alternative hosting services before termination takes effect. We provide reasonable assistance during the transition period to ensure minimal disruption to your business operations.

8.4 Refund Policy

Our refund policy varies based on service type and termination circumstances. For website development, we honor our satisfaction guarantee during the design phase. However, once development begins or hosting services are activated, refunds are limited to specific circumstances outlined in your service agreement. All refund requests are evaluated fairly and processed promptly when approved.

9.1 Service Warranty

While we strive for excellence in our services and stand behind our work, our warranties are specifically limited to core technical deliverables. We ensure our development work functions as specified in project requirements and maintains compatibility with current versions of major browsers. Our code is developed following industry security standards, and all services are performed with professional skill and care according to current web development best practices. It's important to note that we cannot guarantee specific business outcomes, search engine rankings, traffic levels, or third-party service availability. We also cannot guarantee content accuracy for materials provided by clients or optimal performance on outdated browser versions.

9.2 Indemnification

As part of our mutual commitment to professional conduct, both parties agree to protect and defend each other against third-party claims. You agree to indemnify us against claims arising from content you provide, your use of the website, violations of these terms, infringement of third-party rights, or breaches of applicable laws. Conversely, we will protect you against claims arising from our gross negligence or willful misconduct in providing our services. This mutual protection ensures a stable and secure business relationship while maintaining professional standards.

9.3 Force Majeure

We maintain a realistic approach to service obligations while acknowledging circumstances beyond reasonable control. Our liability does not extend to service interruptions or failures resulting from natural disasters, government actions, internet infrastructure failures, cyber attacks, public health emergencies, or third-party service provider failures. In such events, we commit to prompt communication and diligent work toward service restoration. We will keep you informed of any such situations and provide estimated timelines for resolution whenever possible.

9.4 Dispute Resolution

Our approach to dispute resolution follows a structured, professional process designed to find fair solutions efficiently. We begin with direct communication, allowing both parties to resolve issues through good-faith negotiations. If direct communication proves insufficient, disputes will be submitted to mediation under Moroccan law. Should mediation fail to resolve the matter, legal proceedings will be conducted in Moroccan courts. All disputes must be submitted in writing, with legal proceedings to be conducted in Arabic or French. Any legal actions must be filed within one year of the incident in question, ensuring timely resolution of all matters.

10.1 Data Processing

In alignment with our privacy policy, we maintain strict standards for data processing and protection. We limit personal data collection to information that is essential for service delivery and process client data solely for specified, legitimate business purposes. Our data collection includes standard website analytics and security monitoring necessary for optimal service provision. We retain project-related data for the duration of service plus 90 days, while maintaining contact information for ongoing client communication and support. Technical data processing is conducted solely for security enhancement and performance optimization of your services.

10.2 GDPR Compliance

While we primarily operate under Moroccan law (Data Protection Law 09-08), we maintain practices aligned with global data protection standards, including GDPR principles. Our approach emphasizes transparency in data collection and processing, with a strong focus on data minimization and purpose limitation. We implement secure measures for international data transfers where applicable and respect individual rights regarding personal data, including access, correction, and deletion. Our data processing is based on clear consent mechanisms, and we maintain prompt notification procedures for any data-related incidents. You can exercise your data protection rights at any time through our designated communication channels.

10.3 Data Security

We implement comprehensive security measures to protect your data and maintain service integrity. This includes implementing SSL/TLS encryption for data in transit and maintaining encrypted backup storage systems. Our security framework includes regular audits and updates, robust access control and authentication measures, and server-level security protocols. Our team undergoes regular data handling training to ensure consistent security practices. We maintain detailed incident response procedures and conduct regular security assessments to prevent and address potential vulnerabilities.

10.4 Privacy Policy Integration

This section works in conjunction with our detailed privacy policy, which serves as a comprehensive guide to our data handling practices. Our privacy policy is regularly updated to reflect current practices and provides detailed information about user rights and data collection purposes. It outlines our approach to third-party data sharing and provides clear instructions for exercising privacy rights. The policy includes specific details about our cookie usage and data retention practices. We recommend reviewing our full privacy policy, which is available on our website, for complete information about how we handle and protect your data.