Privacy Policy

1. Who we are

WePremium is a web agency based in Tétouan, Morocco. We build business websites, we run online stores on our own platform, WeCommerce, and we build management apps. For the data described in this policy, WePremium is the data controller.

Legal name: WEPREMIUM SARL · Trade register: RC 37557, Tétouan · ICE: 003701519000027 · Address: Av Nasr, M'diq, Morocco · Email: contact@wepremium.com · WhatsApp: +212 628 040 783.

2. What we collect, and why

We collect only what we need to answer you, do the work you order, and invoice it. We never sell personal data.

• When you use the contact form: your email address, the service you chose, your message, the language of the page, the date and time, and your IP address. The form is protected by Google reCAPTCHA, which gives us a score telling a person from a robot. We use this to answer you and to keep spam out.
• When you write to us on WhatsApp or by email: your phone number or email address, your name as it appears, and what you send us. We use it to answer you and to prepare your project. WhatsApp itself is run by Meta under its own privacy policy.
• When you become a client: your name or company name, your address, your phone number and email, your ICE or trade register number if you have one, and your bank details when a payment comes from you or goes to you. We use this to register your domain name in your name, set up your hosting, your business email and your accounts, and to issue invoices.
• Your website or store content: the logo, photos, text, prices and any other content you send us to publish. We use it only to build and maintain what you ordered.
• Payments are made by bank transfer, cheque or cash. We never see or store card numbers.
• When you visit wepremium.com: anonymous usage statistics, described in section 8. No account, no login, no personal profile.

3. Your customers' data on a WeCommerce store

If you run a WeCommerce store, your store collects data from your customers: their name, phone number, delivery address, orders and, if they leave one, a review. This data belongs to you. You are its controller and WePremium processes it on your behalf, only to run and support the store.

• Each store has its own hosting and its own database, never shared with another shop.
• We access your store's data only to set it up, fix something, restore a backup or help you when you ask.
• We never use your customers' data for ourselves, never contact your customers, and never share or sell their data.
• When you leave, we export all products, orders and customers, hand them to you, and delete them from our servers as described in section 5.
• Your store ships with its own privacy page for your customers, which you can edit from your dashboard. Keeping it accurate for your shop is your responsibility.

4. Who we share data with

We share personal data only with the companies whose services are needed to deliver yours, and only what they need:

• The domain registrar and the hosting company, to register your domain in your name and host your website or store. Registering a domain requires your name, address, email and phone number, as the rules of the internet's domain system require.
• Google: reCAPTCHA on our contact form, Google Search Console to submit your site, and Google Business Profile when that setup is part of your plan or a job you ordered.
• Meta (Facebook, Instagram, WhatsApp): when we run an ad campaign or set up social pages for you, or when you write to us on WhatsApp.
• Our analytics provider, which receives anonymous visit statistics only (section 8).
• Public authorities, only if the law requires it.

Some of these companies are outside Morocco. When data leaves Morocco for them, it is to provide the service you asked for.

5. How long we keep it

• Contact messages: as long as we need them to answer you and follow up, then deleted.
• Client records and invoices: for the length of our relationship, then for as long as Moroccan tax and accounting law requires us to keep invoices.
• Website and store files, and store data: while your plan runs. After a plan ends, files and data are kept 60 days so you can take them, then deleted from our servers, as stated in our Terms of Service. Off-server backups are removed on their normal cycle after that.

6. How we protect it

Every website and store we build runs on HTTPS. Each client has its own isolated hosting account and, for stores, its own database. Access to our accounts is limited to the people who work on your project. A copy of your site or store is kept off the server so it can be restored if anything happens. No system is perfectly secure, but if we ever discover that your data has been exposed, we tell you.

7. Your rights

Under Moroccan Law 09-08 on the protection of personal data, you can ask us at any time to:

• see the personal data we hold about you;
• correct it if it is wrong or incomplete;
• delete it, unless the law requires us to keep it (for example, invoices);
• stop using it for a purpose you object to;
• receive a copy of the data you gave us.

Write to contact@wepremium.com. We answer within 30 days. You can also address the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP), the Moroccan data protection authority.

8. Cookies and analytics

wepremium.com uses a privacy-friendly analytics tool that counts visits and pages without cookies and without identifying you. It tells us how many people visit, which pages, from which country and which kind of device, nothing more.

The contact page loads Google reCAPTCHA, which may set cookies belonging to Google. If we run an ad campaign for ourselves, we may add a Meta advertising pixel; when we do, our Cookie Policy says so. The Cookie Policy lists every cookie and how to refuse them.

9. Children

Our services are for businesses. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us data, write to us and we delete it.

10. Changes to this policy

We update this policy when the way we handle data changes. The date at the top tells you when. If a change affects active clients, we tell them by email or WhatsApp.

11. Contact

A question about your data? Write to contact@wepremium.com or message us on WhatsApp. We answer within 48 hours.