Terms of Service

1. Who we are

WePremium is a web agency based in Tétouan, Morocco. We design and build business websites, we set up and run online stores on our own platform, WeCommerce, and we build management apps for businesses.

Legal name: WEPREMIUM SARL · Trade register: RC 37557, Tétouan · ICE: 003701519000027 · Address: Av Nasr, M'diq, Morocco · Email: contact@wepremium.com · WhatsApp: +212 628 040 783.

2. What these terms cover

These terms apply to every service we sell: business websites (Pay once and Pay monthly), WeCommerce online stores (monthly and yearly), add-on work priced per job, and any service we add in the future. When you order any of them, you accept these terms. There is nothing to sign.

What each plan includes is printed on our website and explained in its FAQ, and those pages are part of these terms. If a plan changes later, the change applies to new orders only: the price and the content of the plan you started with stay the same for you.

We send you the link to this page before your first payment, so you can read it before anything starts.

3. How a project starts

You write to us, we tell you what we need (your logo, some photos, your text, your contact details), and you send what you have. Work starts when your first payment has arrived, not before. We register your domain name right after that payment, in your name.

If we tell you a timing, it counts from the day we have both your payment and your content. Time you take to send content or answer us is added to the timing, it does not shorten it.

4. Websites: Pay once

Pay once is a website you pay for one time and own from launch day. The price on the website covers a custom design, up to 5 pages, two rounds of design changes before we code it, SEO set up, a WhatsApp button, a contact form, your social links, a business email address, traffic analytics, and the first year of domain, hosting and SSL.

• Payment is in two halves: the first half to start the design, the second half before the website goes live.
• Design changes. You see the design before anything is coded. Two rounds of changes are included; a third round or more is quoted as extra work. Once you approve the design, changing it again is a new job.
• Support. For 90 days after launch we fix any bug and answer any question about the site, with an answer within 48 hours on working days. After 90 days, changes and edits are quoted per job.
• Year two and after. The domain is 150 Dhs a year. Hosting and SSL are 600 Dhs a year, billed at the hosting company's price of that year. We tell you before the renewal date. If you prefer your own hosting, we check it first, and we only move the site if it is modern and fast enough for our code.
• No refund once work has started. The first payment pays for the design work. If you stop after the design has started, it is not refunded. If we do not deliver what the plan says, we refund what you paid for the part that was not delivered.
• If we lose contact. If we wait more than 60 days for your content, your feedback or your second payment without an answer from you, the project is closed. The first payment stays with us and nothing is delivered. Starting again later is a new quote.

5. Websites: Pay monthly

Pay monthly is the same website, paid every month, with us hosting it and looking after it. The price on the website covers everything in Pay once, plus your domain, hosting and SSL for as long as you subscribe, priority support, one hour of edits a month, a simple logo, a Google Business Profile set up, one Facebook or Instagram campaign a month, a monthly traffic report, and off-server backups with security monitoring.

• Payment. The first three months are paid upfront to start, then one payment a month.
• Twelve months minimum. The plan runs for at least 12 paid months. After that you can stop at the end of any month.
• Leaving before 12 months. You settle the remaining months of the 12, and then the website is yours to take.
• After 12 paid months the website is yours. You can keep paying monthly to stay hosted and looked after, or take the files and host it wherever you like.
• One hour of edits means up to one hour of work each month on the pages that already exist: new text, new photos, prices, opening hours, colours, small additions. New pages, new features, a redesign or a new language are quoted separately. Time not used in a month does not carry over.
• The logo is one design with two revisions. The Google Business Profile is set up and submitted; Google decides the verification. The monthly campaign is one Facebook or Instagram campaign set up from the content you send, paid with your own ad budget; day-to-day ad management is not included.

6. WeCommerce online stores

WeCommerce is our own online-store platform, built for Moroccan shops. We set your store up for you on your domain, with your logo, your pages and your delivery cities, and we train you to run it from your phone. You pay monthly or yearly; the price of each is printed on the WeCommerce page.

• No setup fee, 0% commission. We take nothing from your sales. Unlimited products and unlimited orders are included.
• Monthly is billed every month and you can stop at the end of any month. Yearly is paid for the year and gives you the lower monthly price. A period already paid is not refunded, and your store stays online until it ends.
• Your price stays. The price you start with is your price for as long as you stay, even if we raise it for new clients.
• Entering your products is separate work: we enter the first ones together during your training, and entering your whole catalogue is a job we quote per batch, before we start.
• Platform updates reach your store at no extra cost. We build one platform for every shop; a feature built for one shop only is quoted separately, if it is possible at all.
• Hosting for a growing store. The price covers standard hosting, enough for a typical shop. If your traffic grows beyond it, we propose the upgrade at its real cost and you approve it before anything changes.

7. Add-on work

Anything outside a plan (extra pages, edits after the included support, a logo or a brand, hero designs, a Google Business Profile, ads, content writing, an extra language, product entry, photo cleanup, training, a management app, a redesign) is a job. Every job starts from 100 Dhs, and you always have its price before we start. Where a job includes revisions, the number is stated in the quote; design jobs include two.

We redesign and rebuild websites, but we do not edit websites built by other people, because we cannot stand behind code we did not write. A rebuild keeps your content and puts it on our code, and it is priced after we look at your current site.

8. Support, and what is not support

Support is keeping your website or store working and answering your questions about it: fixing a bug, restoring the site if it goes down, explaining how something works, and every platform update on WeCommerce. It is included as stated in your plan.

Work is doing something new or doing it for you: entering products, writing text, a new page, a new design, a new feature, a training session. Work is a job with a price, or, on Pay monthly, part of your included hour.

• Standard support (Pay once for 90 days, WeCommerce) is answered within 48 hours on working days.
• Priority support (Pay monthly) is answered within 24 hours on working days and done before standard requests.
• Working days are Monday to Friday, excluding Moroccan public holidays. Weekends are not included in support hours.
• If your website or store is down, write to us any day, including weekends and holidays. An outage is not a normal request: we look at it as soon as we see the message.

9. What we need from you

You give us the content of your website or store: text, photos, logo, prices, contact details. You must have the right to use everything you send us. If someone claims a photo or a text you gave us is theirs, that is between you and them, and we remove it from the site on request.

You answer our questions and approve designs within a reasonable time. Delays on your side move the launch date but never shorten a paid period: a monthly plan or a yearly store subscription runs from its start date, whether or not you have sent your content.

You use the website or store lawfully. What you sell, what you say about it, your prices, your deliveries and your customers are your responsibility.

10. Content we do not accept

We do not build or host websites or stores for adult content, gambling, anything illegal under Moroccan law, or activities that go against Islamic principles. If this appears after launch, we can suspend the site or the store and end the plan without refund of the current period.

11. Who owns what

• Your domain name is registered in your name from day one, on every plan. It is yours. We never hold it back, for any reason.
• Your content (text, photos, logo, and on WeCommerce your products, orders and customers) is yours.
• A Pay once website is yours from launch day, code included: you can host it anywhere and have anyone work on it.
• A Pay monthly website is hosted by us while you subscribe and becomes yours after 12 paid months, or earlier if you settle the remaining months.
• WeCommerce is a platform, like every store platform in the world: the software and the hosting it runs on stay ours. You rent the store; you own everything in it.
• Our tools (the code libraries and methods we reuse from project to project) stay ours; your website carries a permanent right to use them.
• Portfolio. We may show your finished website or store in our portfolio and on our social pages. If you prefer we do not, tell us and we will not.

12. Hosting, domains and third parties

We buy domain names and hosting from specialised companies and manage them for you. Their renewal prices are set by them, which is why the year-two costs of Pay once are billed at the hosting company's price of that year.

If the hosting company has an outage, we cannot prevent it, but we watch your site, we keep a copy of it off the server, and we restore it as soon as the host is back. On WeCommerce, backups and restoring the store are included at no cost.

Google, Facebook, Instagram, WhatsApp and the other services we connect your site to have their own rules, and we cannot control their decisions: whether a Business Profile is verified, how an ad is reviewed, where a page ranks.

13. Payment

Prices are in Moroccan Dirhams. You can pay by bank transfer, by cheque, or in cash if you are near us. Clients outside Morocco pay by bank transfer. You receive an invoice for every payment.

Renewals (domain, hosting, a new subscription period) are announced before their date, and the site stays online while the payment is on its way.

14. Late payment and suspension

This applies to Pay monthly websites and to WeCommerce stores.

• 7 days after a payment is due and unpaid, the site or store is replaced by a notice page saying it is paused, with a way to contact the owner. Nothing is deleted.
• 30 days after the due date, the plan ends. The months remaining in a 12-month term are due, and the site or store stays paused until they are settled.
• 60 days after the plan ends, the files and the data are deleted from our servers. Ask us before then and we hand them to you as described in section 15.

Paying what is due at any point before deletion puts the site or store back online, with everything as it was.

15. Leaving, and what you take with you

When you leave, whatever the plan and the reason, you take your domain name and your content.

• Pay once: you already have the website. If you move the domain or the hosting elsewhere, we help you point them.
• Pay monthly: after 12 paid months, or after settling the remaining months, you get the complete website files.
• WeCommerce: we export all your products, orders and customers and hand them to you, and the domain goes with you. The platform and its hosting are not transferred.
• A domain we paid for in the first year, on any plan, is settled at its real cost if you leave before that year ends and want to keep it.
• A period already paid is not refunded, and the site or store stays online until it ends.

16. What we promise, and what we cannot

We promise that what you order works as described on our website and in these terms, and that we fix it if it does not.

We do not promise sales, visitors, a position on Google, or the outcome of an ad campaign. We build the site so Google can read it and we submit it ourselves, but where it ranks depends on your market, your competition and your content.

We are not responsible for what you publish, what you sell, or how you use the site, nor for problems caused by the internet, a hosting provider, a third-party service, or events outside our control. If we are ever found liable for something, our responsibility is limited to what you paid us in the 12 months before the problem.

17. Your data and privacy

We collect only what we need to do the work and to send you invoices, and we never sell it. Your customers' data on a WeCommerce store belongs to you and stays on your own isolated hosting and database; we access it only to run and support the store. We handle personal data under Moroccan Law 09-08 on the protection of personal data. The details are in our Privacy Policy.

18. Changes to these terms

We may update these terms when our services change. The date at the top tells you when. Changes apply to orders placed after that date; a plan already running keeps the terms it started with until its next renewal, and we tell active clients by email or WhatsApp before a change that affects them.

19. Law and language

These terms follow Moroccan law, including Law 31-08 on consumer protection where it applies. If we disagree about something, we talk first; if that does not settle it, the courts of Tétouan decide. These terms exist in English, French and Arabic. If the versions differ, the French version prevails.

20. Contact

A question about these terms, or about your plan? Write to contact@wepremium.com or message us on WhatsApp. We answer within 48 hours.